Customer Testimonials

Long process working through paperwork on a used vehicle but we finally got through it after four hours. Danna and Ashley were good to work with. They lost the power of attorney paperwork we filled out and needed to overnight them to keep the registration moving. Ultimately they lost track of the second set of temporary tags expiring and we received a $100 ticket for failure to display current tags. Danna told me that it was my responsibility to remind them that the tags they sent us were expiring within 5 days and then refused to pay the ticket. According to her, ... Read More

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DealerRater - May 11, 2026

Long process working through paperwork on a used vehicle but we finally got through it after four hours. Danna and Ashley were good to work with. They lost the power of attorney paperwork we filled out and needed to overnight them to keep the registration moving. Ultimately they lost track of the second set of temporary tags expiring and we received a $100 ticket for failure to display current tags. Danna told me that it was my responsibility to remind them that the tags they sent us were expiring within 5 days and then refused to pay the ticket. According to her, we discussed that I would need to notify them when the tags they issued me were expiring. In the mountains of paperwork, maybe that should have been included if “it was discussed”. My only recourse is to leave a bad review. After purchasing an $80,000 vehicle, I would think the dealership could own up to getting us our tags and paying any fines incurred for not keeping the temporary ones current.

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😍 The moment I saw my first MINI 😍 Thank you to Vicki Sexton for being so friendly and knowledgeable from the moment I walked into the showroom. My sister owns a MINI and bought hers from Vicki as well. Vicki is a ray of sunshine, and made my first MINI purchase a great experience. I absolutely love my new MINI🩵🚙

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Picked up my new Mini Cooper today and could not be happier! Vicki Sexton was my Mini Advisor and was extremely helpful throughout the ordering through pick-up! This is my first Mini and Vicki made the whole process efficient and informative. I look forward to a great car relationship with Checkered Flag Mini in the years ahead! I highly recommend Checkered Flag and Vicki!

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NEW CAR BUYING EXPERIENCE - I just purchased my fourth (4th) Mini Cooper for Checkered Flag Mini of Virginia Beach. As you can see I continue to bring my business to one dealership. There are good reasons for my loyalty. One: The Customer Service is the best in the business. This trip I had Vicki Sexton as my Sales person. She was marvelous. She took me around to the see the inventory at the dealership, but nothing peaked my interest. Without missing a beat she sat me down and pulled up her computer. She sat with me through the process ... Read More

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DealerRater - Dec 1, 2023

NEW CAR BUYING EXPERIENCE - I just purchased my fourth (4th) Mini Cooper for Checkered Flag Mini of Virginia Beach. As you can see I continue to bring my business to one dealership. There are good reasons for my loyalty. One: The Customer Service is the best in the business. This trip I had Vicki Sexton as my Sales person. She was marvelous. She took me around to the see the inventory at the dealership, but nothing peaked my interest. Without missing a beat she sat me down and pulled up her computer. She sat with me through the process of building my new 2024 Mini Cooper Countryman S ALL4 from scratch. I had tried it on line myself and the process was okay but I really needed an expert to help me make some critical choices. Vicki was that expert! If you want someone to help you from start to finish/delivery, Ms. Vicki Sexton is your go to sales person. Hopefully she will be there to help me purchase my next Mini. Keep up the fantastic work Vicki. I really appreciated everything you help me with. I LOVE, LOVE, LOVE my new Mini.

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This dealer's parts and service department is sub par I have owned Mini Coopers since 2002 and have never experienced such incompetent and unfeeling service from a service advisor team. My 2022 Mini Countryman was towed into this dealer by a towing company dispatched by Mini roadside assistance, we were towed here because of unreparable road hazard damage suffered to one of our tires. We called the dealerships parts department on a Friday afternoon and found out that they would have to order a tire for us, which they did. Knowing that we were 500 miles from home ,and would have to ... Read More

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DealerRater - Nov 28, 2023

This dealer's parts and service department is sub par I have owned Mini Coopers since 2002 and have never experienced such incompetent and unfeeling service from a service advisor team. My 2022 Mini Countryman was towed into this dealer by a towing company dispatched by Mini roadside assistance, we were towed here because of unreparable road hazard damage suffered to one of our tires. We called the dealerships parts department on a Friday afternoon and found out that they would have to order a tire for us, which they did. Knowing that we were 500 miles from home ,and would have to stay in town until our vehicle was repaired, instead of expediting the order they ordered it standard ground FedEx. This ment that the tire did not arrive at the dealership until Wednesday afternoon. We were told by the parts department that they never expedited shipping, it was a dealership policy. Also no courtesy vehicles for stranded customers and they just told us to "go find a rental". We asked for help in finding a rental or a courtesy ride to pick it up and we were told that they could not help us. At this point I should mention that there were no other customers in the service department and 2 service advisors. So, no expedited orders and no help offered to stranded Mini owners. If you have a choice DO NOT use this, or any other, checker flag dealer in Virginia Beach.

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I have never written a bad review for anything. I feel it important to inform potential customers of the fact that I am out more than $2400 and feel completely duped by the service department. Be warned that they told me they were doing one repair and then did another to which I never agreed. They told me it was fixed, I unknowingly paid for it and it wasn’t fixed at all. I cannot fully put into words my dissatisfaction and disappointment. $2400 is a lot of money to lose and the feeling of being scammed definitely hurt too.

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Worst service center ever. Take your vehicle in for one thing and something else goes wrong. They never have a loaner car for you. Communication is horrible

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I have bought several Minis from this dealer, usually with the help of Tommy Coyle. He is an outstanding salesman, as well as a fine man. I trust him completely, and know that he will always be truthful and helpful. In my most recent purchase, on 7-1-23, Tommy was assisted by Chaunci Hannibal, who is an excellent addition to the CF staff. She was very helpful and courteous, and made my buying experience perfect.

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On January 2nd I placed a deposit on a custom X3 M Series build with Will Bailey at Checkered Flag BMW. At the time, I was told allocations generally took 2-3 months, followed by another 2 months to complete the build for pick up. Running an OEM distribution organization of my own, I fully understood there would be tolerance associated with the lead times provided due to supply chain and raw material interruptions. Being told the allocations traditionally are announced the first week of the month, and with Will stating that there’s a shot I could still make it on ... Read More

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DealerRater - Jun 30, 2023

On January 2nd I placed a deposit on a custom X3 M Series build with Will Bailey at Checkered Flag BMW. At the time, I was told allocations generally took 2-3 months, followed by another 2 months to complete the build for pick up. Running an OEM distribution organization of my own, I fully understood there would be tolerance associated with the lead times provided due to supply chain and raw material interruptions. Being told the allocations traditionally are announced the first week of the month, and with Will stating that there’s a shot I could still make it on the January list, I was thrilled to begin receiving updates on the progress of my vehicle. To my detriment, there would be no updates provided from January through late May. I called each month, of which I can only believe I was ignored, as my calls were never answered by Will, nor any callback received from the countless voicemails left. Not wanting to lose my place in line for allocation, I decided to stick it out and figured I’d stop by the dealership in April since there had been no contact up to that point. I was told he would be reaching out to other dealerships to swap allocations. As expected, not even a follow up to provide an update on any progress or failures. I called the dealership weeks later and asked if Will was still employed due to the no contact made, and they passed me over to another sales rep for help. I explained my situation and they were very apologetic and told me they would call back with more information that day. No call back. Mind you, I could not get a hold of any managers either… all calls delivered to voicemail. I continued to call and leave voicemails and finally received a reply to one of the many emails I sent, which stated I had waited too long and he was going to find out what was going on. I called a competitor BMW dealership a couple hours away for a sanity check. I was shocked to have reached a manager right away, whom was beyond professional and helpful. Within minutes he laid out all of the available allocations for the vehicle I built, and even filtered it to this region and availability of custom allocations. To my dismay, he also told me production on the 2023 would cut off around June/July, meaning I should be prepared for the 2024. All information I would have expected to of been proactively communicated to me from Checkered Flag. I also asked if they were contacted regarding an allocation swap, and the answer was no. With that information, I walked into Checkered Flag to request a refund on my deposit. When greeted by whom I assume was a manager, and asking for Will, the interaction was very distasteful and felt cocky as he loudly stated, “Will, a new sale just walked in for you.” I reintroduced myself stating he may not remember who I am, of which he stated he had, and said sorry about the wait. I immediately requested a refund, of which he sat me at his cubical and said he’d be back once AP handled the refund. While waiting for 10mins staring into space, I assumed Will or even a manger would come by and see what they could do to maintain me as a customer. Clearly they did not care about the custom M Series vehicle that they could earn easy commission on, because I sat there until Will was done waiting for AP to process and print out the paperwork. I was very much being avoided, just the same as all of my calls. I have never been so displeased with the vehicle sales cycle, or lack there of, at Checkered Flag BMW. One month after I placed a deposit with the other dealership (done immediately after my refund was transacted), I received an allocation. Typically I’d chalk this up to a “bad apple” or one off situation, but the continual cycle of zero communication and lack of care for the customer is a direct reflection of the management and sales staff at Checkered Flag BMW. I highly recommend any local VA resident in search of a new BMW sacrifice a two hour drive and go elsewhere.

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Chaunci Hannibal was a super professional Saleswoman We felt so comfortable with her. She was not pushy in an any way. I just referred another Client to her. She was friendly, knowledgeable, and if she wasn’t sure , she got help from an experienced Staff manager. Best experience ever , in buying a car. Thank you Chaunci and Checkered Flag!! Ruby LaDell

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My experience at Checkered Flag BMW was genuinely a gigantic relief. Will Bailey was my client advisor. I had been car shopping for over a month and I was tired of being pushed in all different directions. I spent the entire day with Will while we drove all over to look at the numerous cars I wanted to check out. And he never seemed to mind. He even bought me lunch! I can say with great satisfaction that the overall experience was outstanding. I am greatly appreciative for all his help and for my new car. Will is the type ... Read More

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DealerRater - Apr 17, 2023

My experience at Checkered Flag BMW was genuinely a gigantic relief. Will Bailey was my client advisor. I had been car shopping for over a month and I was tired of being pushed in all different directions. I spent the entire day with Will while we drove all over to look at the numerous cars I wanted to check out. And he never seemed to mind. He even bought me lunch! I can say with great satisfaction that the overall experience was outstanding. I am greatly appreciative for all his help and for my new car. Will is the type of client advisor that you’ll want for life.

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I can't say enough great things about Corie Sanderson and the staff at Checkered Flag! I was looking for a specific vehicle, a somewhat rare combination of specs. Checkered flag had a vehicle that matched my needs, but is over 3 hours from where I live-- so I needed to be reasonably confident that a purchase could happen and it wouldn't be a wasted trip. Corie went above and beyond what I would have expected from most dealers to assist me! She answered all my email questions quickly and in detail, providing pictures and videos of the interior and ... Read More

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DealerRater - Feb 3, 2023

I can't say enough great things about Corie Sanderson and the staff at Checkered Flag! I was looking for a specific vehicle, a somewhat rare combination of specs. Checkered flag had a vehicle that matched my needs, but is over 3 hours from where I live-- so I needed to be reasonably confident that a purchase could happen and it wouldn't be a wasted trip. Corie went above and beyond what I would have expected from most dealers to assist me! She answered all my email questions quickly and in detail, providing pictures and videos of the interior and exterior. Once I arrived, every employee I encountered was friendly, personable and accomodating. The purchase was smooth and quick and I was able to get my new vehicle on the road for the long drive home! Thanks also to Gabriella for teaching my old self all the new, high-tech features of the vehicle and to Jimmy Anderson for assisting with any warranty and service concerns I may have had. It was a bit of a risk traveling that far for a vehicle I had not yet test driven or seen in person, but it was well worth it! I will definitely consider making the trip to see Corie and the rest at Checkered Flag the next time I am shopping for a BMW!!

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Purchased a mini 1 year ago. It has 6K miles and now won't stay in gear. Was told when purchasing the car that if we had any issues, a loaner would be provided cost free. Of course, we call to have it towed as my wife was at a business and let them know it was our only vehicle so we would need a loaner. Service manager said the loaner was an amenity and they don't have one available. I told him it was our only vehicle. He said there wasn't anything he could do. I escalated this ... Read More

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DealerRater - Jan 24, 2023

Purchased a mini 1 year ago. It has 6K miles and now won't stay in gear. Was told when purchasing the car that if we had any issues, a loaner would be provided cost free. Of course, we call to have it towed as my wife was at a business and let them know it was our only vehicle so we would need a loaner. Service manager said the loaner was an amenity and they don't have one available. I told him it was our only vehicle. He said there wasn't anything he could do. I escalated this to Mr. Anderson and of course he's not responding. Service and dealership in general have been completely unresponsive and could care less that we have no vehicle. Will be sharing this experience with everyone. Consumers should know what to expect.

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No sales pressure, no hassles limited car selections. Staff are courteous. Very clean dealership, recommended!

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Worst service department I’ve ever dealt with. Couldn’t find my car even though it was on their lot, went in for routine oil and tires and decided to have an alignment done. Get the car back with a communication error. Was told to just drive it around. Went back and was told they couldn’t give me a loaner car even though they gave the car back with a problem. Scheduled a month out just so I could have a loaner car when I dropped it off and they couldn’t find my appointment and wanted me to ... Read More

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DealerRater - Jul 27, 2022

Worst service department I’ve ever dealt with. Couldn’t find my car even though it was on their lot, went in for routine oil and tires and decided to have an alignment done. Get the car back with a communication error. Was told to just drive it around. Went back and was told they couldn’t give me a loaner car even though they gave the car back with a problem. Scheduled a month out just so I could have a loaner car when I dropped it off and they couldn’t find my appointment and wanted me to wait another month out. Wouldn’t drive another Mini if someone paid me or I lived in an area where I didn’t have to take the car to Checkered Flag (next closest Mini dealer is 2 hours away).

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I got my car inspected at bmw and I went to pick up my car a few days later at 6pm prior to closing . The staff could not access my keys I was upset but the manager Lucious was able to assist and contact staff to provide my keys. I am rarely a difficult customer But when I am I appreciate workers like Lucious who have the ability to provide solutions when dealing with a difficult problems. & not like other judge mental staff who look the other way when they can assist! Again I Thank you 😊 for all you ... Read More

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DealerRater - Jan 14, 2022

I got my car inspected at bmw and I went to pick up my car a few days later at 6pm prior to closing . The staff could not access my keys I was upset but the manager Lucious was able to assist and contact staff to provide my keys. I am rarely a difficult customer But when I am I appreciate workers like Lucious who have the ability to provide solutions when dealing with a difficult problems. & not like other judge mental staff who look the other way when they can assist! Again I Thank you 😊 for all you do! And thank you will Fernandez as well !

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I recently purchased a 2016 Lexus from Checkered Flag BMW Mini. I am very pleased with my purchase! I was dreading the search and process of purchasing another car but Jonathan, the sales agent, made the experience quite pleasant. He was genuinely honest in answering my questions and offered suggestions as solutions to my concerns. After the sale was finalized, my husband and I were met with a congratulatory ceremony, given by Jonathan and his colleagues ! Outstanding!

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My husband ordered me a 230 Convertible for my birthday and I couldn’t be happier! The car arrived at the time expected and we enjoyed following its journey across the Atlantic Ocean. A special thanks to Kwame Samuels for being a great salesman. This is the 3rd car we have purchased from Checkered Flag but it won’t be our last 🏁

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The service department is TRASH. Worst customer service ever! Ripped us off and still did not fix the car!Krystal Stern is condescending and rude! They just kept ordering parts but nothing that was needed to fix the issues. We took the car somewhere else and it is as repaired!

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Will provided just the right amount of technical expertise, patient listening, and advising to bring my year plus search to a great conclusion. The market, just coming out of the pandemic, is not advantageous to the customer. Will was able to guide me to ordering a car with only the options Jane and I wanted, and the perfect color. He then got a great price. Three weeks later, we had the car that we love. Will and the "BMW Genius", Corie, spent hours setting up the car's features to our tastes and letting us practice using them. ... Read More

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DealerRater - Jun 2, 2021

Will provided just the right amount of technical expertise, patient listening, and advising to bring my year plus search to a great conclusion. The market, just coming out of the pandemic, is not advantageous to the customer. Will was able to guide me to ordering a car with only the options Jane and I wanted, and the perfect color. He then got a great price. Three weeks later, we had the car that we love. Will and the "BMW Genius", Corie, spent hours setting up the car's features to our tastes and letting us practice using them. Without them, we would not be capable of using the many features BMW designed into the vehicle. Great Experience!

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Jonathan Benson was our sales advisor and we couldn’t be any happier with the service he provided. I had a hard time choosing between a couple of different models but he was extremely patient & very knowledgeable. Zero sales pressure & a true professional. I’ll definitely refer him to others. Management knows what they’re doing! 5 stars all around!!!

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Excellent customer service...made sure I was well taken care of. Very friendly and went above and beyond to make sure I was done right..

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Best customer experience EVER when buying a new vehicle! Chris is on the ball! He is very knowledgeable and patient with customers. Recommend him highly!

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I am very pleased with the amazing service given to me by Justin. He was quick to respond and always went the extra mile to get me in the car I wanted. He was knowledgeable and had excellent customer service. The team experience here is wonderful, I will definitely be back again for a future purchase. Happy Customer, Tracie Grider

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I purchased my 2020 BMW X7 in March and picked it up at the factory which was a most enjoyable day. During this visit I was giving all the time I needed from the staff to learn many of the outstanding features that my BMW was capable of; however, it was just too much for me to retain. Needless to say the. past month has been a challenge when trying to enjoy the features. We all have been isolated since mid march but today I decided to see if Checkered flag BMW was open in hopes of being retaught by their ... Read More

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DealerRater - May 4, 2020

I purchased my 2020 BMW X7 in March and picked it up at the factory which was a most enjoyable day. During this visit I was giving all the time I needed from the staff to learn many of the outstanding features that my BMW was capable of; however, it was just too much for me to retain. Needless to say the. past month has been a challenge when trying to enjoy the features. We all have been isolated since mid march but today I decided to see if Checkered flag BMW was open in hopes of being retaught by their GENIUS without an appointment. Gee, was I in for a treat. I met Ms. Megan Hartje, BMW GENIUS. She was extremely professional, patient and knowledgable of my vehicles capabilities and did not hesitate to give me all the time needed to ensure my comprehension. She taught me to utilize features, delete unwanted features, set up SPOTIFY and was more than willing to repeat as necessary. I so appreciation her knowledge, patients, and professionalism. When I drove off the lot, I did so with total confidence and have really been enjoying my X7 much, much more today since I have purchased it. She well represents Checkered Flag BMW is definitely is a keeper. I have purchased many vehicles and never received this type service after the sale. This is my first ever purchased BMW and now I believe it will remain my vehicle type forward and the added service of a GENIUS is GENIUS because there are probably many more clients like me. She gave me a business card, invited me back WHENEVER I need her help.

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Jimmy's the best can't find a better salesman can make a deal work for you. Thanks Jimmy! Chris Grandison is an excellent salesman as well. Thanks Chris

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Effective...very professional and no pressure when I was looking. Showed me every vehicle I wanted to see and suggested some I was not aware of. He explained car to me and answered all my questions. Great car buying experience!!!!!

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Just bought my second BMW from Checkered Flag within the last two years. From the sales to service these guys are great. I was helped with this purchase by Zach Talley He definitely went the extra mile to make sure that my wife and I werehappy. I feel like I got a fantastic deal. He’s super easy to deal with, very knowledgeable and will bend over backwards to make sure you are happy.

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My husband has purchased six cars from the Checkered Flag of Virginia Beach BMW dealership. We continue to be impressed with the level of service from Chris and his team. Chris was great to work with. He listened to what we were looking for and helped us choose the right car for us, a beautiful BMW X5 Series. He answered all of our questions whether we contacted him via phone, text or in person. We could not be happier with our purchase and would highly recommend him to all. Chris and his team of experts demonstrated elite salesmanship and customer ... Read More

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DealerRater - Dec 13, 2019

My husband has purchased six cars from the Checkered Flag of Virginia Beach BMW dealership. We continue to be impressed with the level of service from Chris and his team. Chris was great to work with. He listened to what we were looking for and helped us choose the right car for us, a beautiful BMW X5 Series. He answered all of our questions whether we contacted him via phone, text or in person. We could not be happier with our purchase and would highly recommend him to all. Chris and his team of experts demonstrated elite salesmanship and customer service during the entire search for and purchase of our lovely new vehicle.

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Came in told them what was wrong with my car they told me it was something else what another dealer told me plus the on the dashboard showed the symbol of the problem wouldn’t cause the problem I paid 730 get the car back and still have the problem take it back next day and they say it’s what I came in and said the problem was and charge me $68. After they fixed it the symbol went away So I paid $730 for nothing and no one call or email back when I emailed for manager. I will never go ... Read More

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DealerRater - Sep 14, 2019

Came in told them what was wrong with my car they told me it was something else what another dealer told me plus the on the dashboard showed the symbol of the problem wouldn’t cause the problem I paid 730 get the car back and still have the problem take it back next day and they say it’s what I came in and said the problem was and charge me $68. After they fixed it the symbol went away So I paid $730 for nothing and no one call or email back when I emailed for manager. I will never go to this location again. They really got over me. I even brought my bmw six years ago from this location. Wish I could give a zero star for wasting my money Latrina davis

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I bought a CPO BMW from Chris about three years ago. I had such a great experience working with him, a few months later my husband and I bought another BMW from Chris. When purchasing my vehicle Chris understood how much my travel and the cities I frequent. He recommended that I purchase the Road Hazard warranty because of this. Here it is 3 yrs later and I’ve used the warranty for tire issues and just recently for a cracked rim from the numerous pot holes driving in various cities. My cracked rim was replaced instantly and I was back ... Read More

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DealerRater - Aug 14, 2019

I bought a CPO BMW from Chris about three years ago. I had such a great experience working with him, a few months later my husband and I bought another BMW from Chris. When purchasing my vehicle Chris understood how much my travel and the cities I frequent. He recommended that I purchase the Road Hazard warranty because of this. Here it is 3 yrs later and I’ve used the warranty for tire issues and just recently for a cracked rim from the numerous pot holes driving in various cities. My cracked rim was replaced instantly and I was back on the road with just paying the deductible. All thanks from the advice of my sales advisor. It’s years later and I’m still saying thank you, Chris!

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I would recommend Dimitri if you are in the market for a new car, he did a great job explaining all the differences between different models. He went out of his way to make sure we were making the right choice.

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Very friendly atmosphere. Lucius helps you to get a great deal. He really cares about his clients. Give Lucius a call he is one of the best.

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I purchased a 2013 BMW 328i with only 24k miles. Simply gorgeous!! Lucius was my salesman and he was fantastic...so professional. Lucius answered my questions and went out the way to make sure that I was satisfied and received top notch service from beginning to end. He presented my keys to the car on a silver platter. This dealership and salesman are first class!!

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I came in late afternoon with a flat tire Joseph Hawthorne jumped right on it and got me taken care of with a smile. Best dealership experience I’ve had period

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On Wed Jan 9...I had a maintenance service on my car. I was informed that the cost for repairs far exceeded the value of my car. I was at a crossroad. Mike Lawson introduced me to Ms. Sabrina Galarza. I was not in the mood for purchasing a vehicle, but I had a passion for BMWs. Ms. Galarza not only was selling a car, she sold herself. Her passion and ability to make me feel comfortable and assured that she has my best interest at heart...made the difference. If I had not met her, I know I would have ... Read More

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DealerRater - Feb 13, 2019

On Wed Jan 9...I had a maintenance service on my car. I was informed that the cost for repairs far exceeded the value of my car. I was at a crossroad. Mike Lawson introduced me to Ms. Sabrina Galarza. I was not in the mood for purchasing a vehicle, but I had a passion for BMWs. Ms. Galarza not only was selling a car, she sold herself. Her passion and ability to make me feel comfortable and assured that she has my best interest at heart...made the difference. If I had not met her, I know I would have left BMW without the car of my dream. Ms. Galarza heart is made of gold, and i appreciate that. If a dealer can first ensure the customer is their friend, the selling the car is secondary. Its establishing the relationship that counts. Cars will come and go. There is a Greek word "koinonia" which means "fellowship". This is what I experienced. I am eternally grateful for meeting and speaking with a dealer who share their heart and soul. I've been with BMW since 2005. I have always been treated with dignity and respect. It is self evident that Ms. Galarza has a passion. I would follow her anywhere. BMW is blessed to have her on Staff. Trust and loyalty means a lot. I cherish her heart and wish her in all her endeavors. Ms. Galarza is my Shero. She came at the right time and I will forever be grateful. Today I smile, tomorrow I smile. I hope Ms. Galarza is smiling. She made a difference in my life.

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Worst customer service ever. Scheduled a recall repair for our BMW a few weeks ago. The recall notice said that a replacement vehicle would be available, so when we scheduled the appointment we told them we would need one. They said, "No problem, we will have one for you." We live an hour away, and figured we would do some Christmas shopping around Hilltop since I was taking a day off work. Fast forward to this morning when they tell us they don't have a loaner for us, and we can sit around for the day until ... Read More

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DealerRater - Dec 11, 2018

Worst customer service ever. Scheduled a recall repair for our BMW a few weeks ago. The recall notice said that a replacement vehicle would be available, so when we scheduled the appointment we told them we would need one. They said, "No problem, we will have one for you." We live an hour away, and figured we would do some Christmas shopping around Hilltop since I was taking a day off work. Fast forward to this morning when they tell us they don't have a loaner for us, and we can sit around for the day until it's done, or the courtesy shuttle can drop us off somewhere. When I told them they had assured us we could have a loaner they said if we wanted one we needed to get there earlier. They never said that when THEY gave us the time for the appointment. Worst customer service ever!! Won't make this mistake again.

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I cannot say enough positive comments about Michael Gilmore. He is a true professional who listens, and prescribes the best course of action, based on his experience. After outlining my "must haves" and "nice-to-haves", Michael alerted me when the perfect car surfaced. I had my doubts initially, and quickly realized that all of my priorities were addressed in his selection. There was no pressure, and the value was more than fair. Michael has earned a longtime customer for BMW.

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After busing many dealers in search of replacing my Audi Q5 we decided to stop at checkered flag BMW in Virginia Beach. We were greeted by Sabrina who had a warm and friendly approach unlike the usual pushy sales person. I was probably a difficult customer who really didn’t know what I wanted in a vehicle. Sabrina took her time and showed me many different models and when I chose the x1 she showed me many different ones that were in stock. The process was smooth for trading in the Audi and purchasing a new BMW. The staff at ... Read More

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DealerRater - Nov 19, 2018

After busing many dealers in search of replacing my Audi Q5 we decided to stop at checkered flag BMW in Virginia Beach. We were greeted by Sabrina who had a warm and friendly approach unlike the usual pushy sales person. I was probably a difficult customer who really didn’t know what I wanted in a vehicle. Sabrina took her time and showed me many different models and when I chose the x1 she showed me many different ones that were in stock. The process was smooth for trading in the Audi and purchasing a new BMW. The staff at this dealer were all pleasant and patient with my indecisive decisions. I also had my youngest child with with me and Sabrina went above and beyond to tend to his liking and provided entertainment with movies and videos while my husband and I saw each model she brought for us to look at. I can not speak for the experience of the survive department but the sales team was superb.

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After 3 visits to your award winning "service" department last week, once on Monday, again on Wednesday and the last time on Friday, I can truly say I will think twice about ever referring anyone to Checkered Flag. This is the second car I have purchased from Checkered Flag and after last week, this will be my last. I took my brand new BMW 320I into the service department for a tire indicator light, each time, they said nothing was wrong and reset it the light and sent me on my way. Then on Friday, after being there twice ... Read More

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DealerRater - Aug 14, 2018

After 3 visits to your award winning "service" department last week, once on Monday, again on Wednesday and the last time on Friday, I can truly say I will think twice about ever referring anyone to Checkered Flag. This is the second car I have purchased from Checkered Flag and after last week, this will be my last. I took my brand new BMW 320I into the service department for a tire indicator light, each time, they said nothing was wrong and reset it the light and sent me on my way. Then on Friday, after being there twice earlier that week, I took it back and demanded them to check and see why it was on again for the 3rd time. This time Wendy told me there was a nail in my tire is why the light was on again. All that was said is the valets didn't catch it the other two times. So after almost 4 hours of wasted time away from my job, why wasn't that caught on my first visit? The fact that the car didn't even have 5k miles on it, and purchased in May, the issue wasn't about the replacement of the tire, but the lack of effort put in by your team members, who clearly could care less. To them I was just a number, and not a customer. My sales experience was superior and I choose BMW because of the quality of the car and Sabrina my client adviser. Sabrina was amazing, and I would do business with her in the future, however, after my first experience in your BMW service department, I will not recommend anyone I know to purchase a car from Checkered Flag. I will be eagerly awaiting the survey from BMW NA and updating my other online reviews to reflect the negative and poor service that I experienced by your team.

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Michael Kulp, Sales Manager, introduced my husband and me to Christopher Grandison, Client Advisor, We were interested in gaining additional information regarding a X3. This would be our family’s third BMW from Checker Flag. Michael introduced us to Chris because of his knowledge regarding the X3. We had previously driven a X3. but we wanted Chris to cover new improved features and go over the vehicle thoroughly with us.. It was our pleasure to have Chris assist us in making our purchase. At Checker Flag whether it’s the sales floor or service department they work as a team. ... Read More

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DealerRater - Jul 20, 2018

Michael Kulp, Sales Manager, introduced my husband and me to Christopher Grandison, Client Advisor, We were interested in gaining additional information regarding a X3. This would be our family’s third BMW from Checker Flag. Michael introduced us to Chris because of his knowledge regarding the X3. We had previously driven a X3. but we wanted Chris to cover new improved features and go over the vehicle thoroughly with us.. It was our pleasure to have Chris assist us in making our purchase. At Checker Flag whether it’s the sales floor or service department they work as a team. Chris informed us of the new Genius Group. Associates who are experts in the car’s computer system and extend classes for further instructions . Chris is very easy to work with. Today we drove off in our new “ Ultimate Driving Machine”. BMWs are truly fun to drive and we feel they are a safe vehicle to ride in. It was a great experience with Chris and the entire team actually made it fun. Thank you so much Chris. Sincerely, Sharon

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I really enjoyed my visit to Checkered flag BMW because not only did I get my very first car, but the dealer who was helping us knew what he was doing and was very patient and helpful.

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Tyler was a wonderful car salesman our first BMW!’Love it love the customer service love the car love the color very friendly staff love love love this car

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We have had great experiences with Checkered Flag both in buying and service. We are very pleased with our latest purchase. Tyler was very helpful from the initial ordering, kept us informed in the building and shipping and made the final sale easy. The entire staff at the dealership are friendly, helpful and professional. We love our new Beemer!

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The entire checkered flag team provided exceptional service and exceeded all my expectations! Tyler Mudarri handled the ordering through delivery and is a responsible and knowledgeable salesperson! Highly him and this dealership! I’m a checkered flag bmw customer for life!

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Tyler and the Checkered Flag BMW team are great. They’re knowledgeable, friendly, and they made the whole experience feel easy. We highly recommend them! The dealership is beautiful...clean, comfortable, and full of nice people. We will be back for any of our car needs!

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Very good experience. No pressure from sales people. Tyler was a great guy to work with, very professional. I am pleased with my new car and would recommend the dealership to others.

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It took longer then expected for my car to make it to the US and experienced some difficulties with the transaction. Checkered Flag BMW in Virginia Beach worked hard finalizing the delivery. Once they got involved I immediately sensed the value customer experience and was reassured that delivery would as seamless as possible; and it was! Thanks to Tyler for coordinating the process.

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Tyler was a huge help when I went in to get my new 2018 320. His friendly service made the usual dreaded experience somewhat enjoyable and exciting. Their flexibility allowed me to leave feeling satisfied and willing to purchase my next BMW at Checkered Flag.

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So I was told a week ago by the insurance company that my car was going to be a total loss and all I could think of is I have to buy another car and I dislike purchasing cars due to the long process. I had been looking at several vehicles online and stopped in and met Tyler. We test drove my new car and I told him my concerns of how long it takes to get this done. He took my information called me next day said I was approved and my car was ready for me. I went ... Read More

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DealerRater - Feb 24, 2018

So I was told a week ago by the insurance company that my car was going to be a total loss and all I could think of is I have to buy another car and I dislike purchasing cars due to the long process. I had been looking at several vehicles online and stopped in and met Tyler. We test drove my new car and I told him my concerns of how long it takes to get this done. He took my information called me next day said I was approved and my car was ready for me. I went in he allowed me to test drive again and took me over for financing where I met Argo. Argo came right up to me congratulated me on my car , took me into finance office and had me on the road in an hour. Never have I had such a great experience with buying a vehicle, it was fast, easy, and I worked with 2 great guys. If you are thinking of buying a car don’t until you go to Checkered Flag and see my new friends Tyler and Argo, tell them Kevin sent you.

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Everyone at the dealership was super friendly. Tyler was very friendly and accommodating. I got the car I wanted at a great price and I’m extremely happy with the overall experience.

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Thank you to Tyler for being such an amazing salesperson!! He worked hard to get the deal done quickly and made the scary experience of purchasing a car, a pleasant experience!!!

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very kind, good job, she explained us features and how to manage the car in an eficient way, good coffee, very implicated to answer our questions, high pacience

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My sales rep Tyler Mudarri was courteous, knowledgeable, and applied no pressure..He asked a lot of good questions and made sure this was the right car for me.... I highly recommend Tyler to anyone looking for a BMW...A very pleasant car buying experience .

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Traded for a new model vehicle and it was a quick simple buying experience. If you are in the market for a new vehicle this is a place to consider.

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I had an easy and great time buying a car with Lissa Guirand, I would definitely recommend everybody to go see her when buying a BMW. Argo was helped a lot as well and was easy to work with

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Probably the best experience we've ever had in a dealership. Service, people, facilities all A-1. Lissa is probably the best sales person we've ever run into in a dealership.

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The customer service team and Ashley in particular is simply amazing! She took care of me and my 2 day old BMW that unfortunately took on water during the flooding that took place in Norfolk in July. From the minute she called to tell me she was going to be "my person" I knew my car was going to be in great hands and I have not been disappointed! It was difficult not living in the area (I'm in northern VA) but Ashley kept me informed via texts, emails & calls to ensure I knew what was happening ... Read More

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DealerRater - Aug 3, 2017

The customer service team and Ashley in particular is simply amazing! She took care of me and my 2 day old BMW that unfortunately took on water during the flooding that took place in Norfolk in July. From the minute she called to tell me she was going to be "my person" I knew my car was going to be in great hands and I have not been disappointed! It was difficult not living in the area (I'm in northern VA) but Ashley kept me informed via texts, emails & calls to ensure I knew what was happening every step of the way. If I didn't live 3 hours away you would have a customer for life!

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While we did a one star review on 3/14/17 due to terrible dealings with previous management, we can now give them a 5 star rating due to their new manager, John Hall. He made up for the frustration we experienced with the previous manager. Due to the way he handled the situation, we can happily give them the 5 star rating they now deserve. John Hall made all the difference for us and our opinion of Checkered Flag BMW.

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The entire experience was easy and enjoyable! You cannot always say that about buying a car. David knows his product and all of the many settings and operation modes. He is patient with any questions and always follows up and keeps you posted . I would definitely buy from him again.

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I am writing this review to inform the public of the most unpleasant, unprofessional and frustrating experience I experienced with Checkeredflag BMW. On March 8, 2017 I was on auto trader searching for a 2016 BMW X3. I started a chat with someone in their internet department. I asked for someone to call me. Shortly thereafter, I received a call from Jim Fionnghael, who is the internet manager. We discussed me trading my 2013 Lexus RX350 and spending no more than $15,000 out of pocket and trading for one of the following three vehicles he had in stock: BL63135, BL63141 & BL63165. All of these ... Read More

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DealerRater - Mar 14, 2017

I am writing this review to inform the public of the most unpleasant, unprofessional and frustrating experience I experienced with Checkeredflag BMW. On March 8, 2017 I was on auto trader searching for a 2016 BMW X3. I started a chat with someone in their internet department. I asked for someone to call me. Shortly thereafter, I received a call from Jim Fionnghael, who is the internet manager. We discussed me trading my 2013 Lexus RX350 and spending no more than $15,000 out of pocket and trading for one of the following three vehicles he had in stock: BL63135, BL63141 & BL63165. All of these vehicles were 2016 BMW X3 loaner cars. I described my Lexus to Jim in detail. He stated the deal was doable on any one of the three cars mentioned above. I explained to Jim that I needed to get my title from my safety deposit box and would contact him the next morning. On march 9th, 2017 I received an email from Shannon Thomas to inform me that he would be my contact upon arrival. At 8:50am I called Jim to make sure he understood the deal I was looking for. He informed me to come on to Virginia Beach. I explained again that I had my title in hand, but did not want to drive 335 miles one way if the deal was not doable. He informed me to come on and see Shannon when I arrived. I arrived at the dealership at approximately 2:10 pm. Upon meeting Shannon, we attempted to locate the three vehicles I was there to see. Unfortunately, only one was still available, the BL63141. I drove the vehicle and decided it would fit my needs. Shannon sat down at his desk to work out the numbers and turned his computer screen toward me and asked how the deal look. To my shock, the bottom number was in excess of $18,000. Shannon appeared to be surprised at my reaction. I asked if he and Jim had talked. He informed me that they had not and he asked for me to sit tight and he would see what he could do. After about 20 minutes, he returned with the used sales car manager and he stated that he had not discussed with Jim the deal I was seeking. I then asked to speak with the GM, Todd Collins. I preceded to get in my car and go across the street to his office where he was located. I walked in the front door and somebody hollered out, you must be looking for me. He didn’t come to meet me, he went to sit down instead of coming to greet me. I told Mr. Collins my perception of the deal I had made with Jim Fionnghael. Mr. Collins informed me that Jim Fionnghael had no authority to make such a deal and he apologized. At that point I was so upset I thought it best to just leave. In a nutshell, this cost me 670 miles on my vehicle for a worthless round trip to Virginia Beach, $60 in gas money and most importantly a wasted day. I find it difficult to comprehend that a dealership can have a manager which evidentially has no authority. Based on my experience I would stay clear of this dealership and shop elsewhere. It will save you time and frustration. Doug McLaurin Longs, SC

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I've been using Checkered Flag Mini since I bought my first one in 2004, ... I now also have a 2015. When I got the 2015, Frank was able to advise me on the new features and what he knew I had come to expect and love about my 2004, from a servicing standpoint. I didn't follow one suggestion and regret it, ... and maybe I should have tried that cool color combination, too... but otherwise, I was sensible and took his great advice. The 2015 had a crazy issue with a recent recall, but as usual, Frank Lindsay in service has kept me well ... Read More

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DealerRater - Feb 17, 2017

I've been using Checkered Flag Mini since I bought my first one in 2004, ... I now also have a 2015. When I got the 2015, Frank was able to advise me on the new features and what he knew I had come to expect and love about my 2004, from a servicing standpoint. I didn't follow one suggestion and regret it, ... and maybe I should have tried that cool color combination, too... but otherwise, I was sensible and took his great advice. The 2015 had a crazy issue with a recent recall, but as usual, Frank Lindsay in service has kept me well informed and taken care of me and my mini throughout the process. I've had a Mini for 13 years and Frank has been there to assist, keep me informed, and dealt with all of my crazy issues with being a coastal ecologist taking the Mini from swamp to shore to cross-country trips (think I have the highest mileage on the 2015 so far). He has set the standard and it is a tough act to follow! Thanks, Frank!

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I took my 2009 BMW M3 for some service work and dealt with Jason, one of the service advisers. He was very courteous and knowledgeable. The service dept was very clean and organized. I will continue to bring my vehicle here for life!

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I have used Checkered Flag Toyota for the past 12 years and have always been thoroughly pleased, so I assumed I would have a similar experience at BMW since it is under the same management. I brought my car in to get my sealant done, and was told it would take a couple of hours. After 5 hours I had heard nothing, so I called in and was told my car would not be ready until the next day. Then, after finally getting my car I noticed the paint on my trunk was chipped. I had to play phone tag with the ... Read More

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DealerRater - Dec 17, 2016

I have used Checkered Flag Toyota for the past 12 years and have always been thoroughly pleased, so I assumed I would have a similar experience at BMW since it is under the same management. I brought my car in to get my sealant done, and was told it would take a couple of hours. After 5 hours I had heard nothing, so I called in and was told my car would not be ready until the next day. Then, after finally getting my car I noticed the paint on my trunk was chipped. I had to play phone tag with the customer service manager for a week before getting the appointment set up for me to come back to have the paint chip fixed ten days later. With no apology, the paint chip was fixed and I was sent on my way. Driving home I smelled paint and looked around and found five paint spots on the interior of my car. I immediately called the customer service manager, who said she would email me but did not, again with no apology. This time it took over three weeks for her to get back with me to set up an appointment, and when I brought it in to the unapologetic crew they tried to convince me that it was actually not paint. I will NEVER be returning to this service center.

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My wife and I recently purchased a 2016 MINI Countryman. We had a 2003 MINI years ago, purchased at Checkered Flag and really enjoyed the experience. Purchasing a new vehicle is never a fun task, but Checkered Flag MINI makes it a very enjoyable experience and this time was no different. Chase Majette, our Sales Consultant, is a young man who has been with MINI just a short time. Chase was very professional, very courteous and personable and knew his products in great detail. He was a good listener which is very important to us. Vicki Flores is the MINI Brand Manager ... Read More

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DealerRater - Jun 2, 2016

My wife and I recently purchased a 2016 MINI Countryman. We had a 2003 MINI years ago, purchased at Checkered Flag and really enjoyed the experience. Purchasing a new vehicle is never a fun task, but Checkered Flag MINI makes it a very enjoyable experience and this time was no different. Chase Majette, our Sales Consultant, is a young man who has been with MINI just a short time. Chase was very professional, very courteous and personable and knew his products in great detail. He was a good listener which is very important to us. Vicki Flores is the MINI Brand Manager and was most helpful in finding the MINI we were looking for. I had met Vicki in 2015 when I was looking for a car. We had mentioned to Chase and Vicki that we were looking to stay within a specific monthly payment. Vicki did her research and found a Countryman that seemed to fit our price range and had it delivered within 3 days. And it was the color my wife wanted. The vehicle had everything we needed and my wife was extremely happy. All car dealers should take a page out of the Checkered Flag MINI handbook for selling vehicles. When I brought the Countryman back to be serviced, I worked with Daniel Davis, the Assistant Service Manager. Again, I was very pleased and satisfied with the experience. Daniel was very professional and courteous and answered all my questions regarding the service that was being performed. He was in constant communication with me regarding when the vehicle would be ready for pickup. Everything about our experience at Checkered Flag MINI was top notch, have not had a more pleasant experience and would highly recommend Chase, Vicki and Daniel for anyone interested in purchasing a MINI product. Chase, Vicki and Daniel provided outstanding service to us and it was a pleasure going through this process. Also, as an added note, the Finance Manager (Teagan) was very professional, personable and courteous in his responsibilities when we were finalizing the purchase. This part of purchasing a vehicle is always painful but he made it very pleasant and pain free. I would highly recommend Checkered Flag MINI. (Jim & Mary Wade)

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my son is in the Navy he had his s5 towed there for body shop repairs the bill was 4000 dollars while his sub was there someone broke his door handle the don't want to fix it how could they treat our military that way I had to call the news trouble shorter on them bad customer service I would never recommend anybody go there to the body shop and get any work done that's in the military

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I never ever write feedbacks, but I had to for the horrible experience I had. Took my bmw for repair and it was stuck there for over a week. Mainly it needed spark plugs and coils change. I had to deal with Courntey and she indicated that she will call me the next day of the drop off to update me with status. She never call nor return back calls. 3 days after the drop off i went to check not the car and she said that they are still working on it. She was not helpful and i felt as ... Read More

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DealerRater - Oct 31, 2015

I never ever write feedbacks, but I had to for the horrible experience I had. Took my bmw for repair and it was stuck there for over a week. Mainly it needed spark plugs and coils change. I had to deal with Courntey and she indicated that she will call me the next day of the drop off to update me with status. She never call nor return back calls. 3 days after the drop off i went to check not the car and she said that they are still working on it. She was not helpful and i felt as she was doing for me a favor !!! I talked to the General manager Jeff Waugh who was not helpful at all and clearly indicated that if i wasn't happy with the service, i can go somewhere else (I should have done that right away). I asked him if I can get a loaner while my car was being fixed. he indicated that he can't do that as all loaners are out (come on now). You would think that a GM would make your life easier, well thats not the case in this dealserhip. I would highly highly recommend other not to take their car there even if you have to drive it 30 min extra for the dealership in newport news- believe its not worth getting any work done in that dealership.

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First of all, I drove over 100 miles to test-drive a BMW 5-Series but the car was sold by the time I got there. I realize this can happen, but the salesman insisted on having me try a 4-cyl model which I simply am not interested in. Waste of time. More recently I've been trying mightily to get Jim Fionnghael to respond to my emails. I don't want to drive all the way there yet again and have a car sold out from under me. He simply won't respond. I guess it's time to give up on ... Read More

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DealerRater - May 30, 2015

First of all, I drove over 100 miles to test-drive a BMW 5-Series but the car was sold by the time I got there. I realize this can happen, but the salesman insisted on having me try a 4-cyl model which I simply am not interested in. Waste of time. More recently I've been trying mightily to get Jim Fionnghael to respond to my emails. I don't want to drive all the way there yet again and have a car sold out from under me. He simply won't respond. I guess it's time to give up on this dealership.

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Christopher Grandison (Sales Consultant) and Jimmy Anderson (Sales Manager) Worked with my Wife and I to get us the most AWESOME deal and car we wanted. These 2 gentleman were straight forward, super friendly and cater to our needs. They answered all my questions with a +positive attitude and great communications. I asked a lot of questions and made plenty of phone call to them (I am sure I was a pain) and never once did they made me feel un-comfortable. They continue to provide A+++++ customer service and outstanding communications. When you go into Checkered Flag BMW ask for these 2 ... Read More

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DealerRater - Jan 22, 2015

Christopher Grandison (Sales Consultant) and Jimmy Anderson (Sales Manager) Worked with my Wife and I to get us the most AWESOME deal and car we wanted. These 2 gentleman were straight forward, super friendly and cater to our needs. They answered all my questions with a +positive attitude and great communications. I asked a lot of questions and made plenty of phone call to them (I am sure I was a pain) and never once did they made me feel un-comfortable. They continue to provide A+++++ customer service and outstanding communications. When you go into Checkered Flag BMW ask for these 2 men. They will meet and exceed your needs. Also everyone else in the Checkered Flag BMW dealership is super awesome too. I observed other employees and customers and they were receiving all around great service. My wife and I recommend Checkered Flag BMW to EVERYONE! Thank you Chris, Jimmy and Checkered Flag BMW for an Super Awesome Buying experience.

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Just after two visits to Checkered Flag, I knew I found a home for my 2012 Mini Cooper to be serviced. The friendliness expressed by all I came in contact with,and the information about my mini by Daniel Davis was helpful for my future needs. You have my thanks, Lawrence N. Lee

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September 30, 2014 On September 25, 2014, I requested roadside assistance to have my vehicle towed to Checkered Flag BMW at 5225 Virginia Beach Blvd in Virginia Beach, Virginia in reference to the vehicle not starting when prompted. The tow truck came and the vehicle sat overnight at the dealership for my advisor to check in the following morning. On September 26, 2014, I called BMW Checkered Flag to be certain that I was given a different advisor than the last time I had service performed at this location. A few months back, a technician at BMW told my insurance company, Progressive Auto, that the bolts that ... Read More

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DealerRater - Oct 4, 2014

September 30, 2014 On September 25, 2014, I requested roadside assistance to have my vehicle towed to Checkered Flag BMW at 5225 Virginia Beach Blvd in Virginia Beach, Virginia in reference to the vehicle not starting when prompted. The tow truck came and the vehicle sat overnight at the dealership for my advisor to check in the following morning. On September 26, 2014, I called BMW Checkered Flag to be certain that I was given a different advisor than the last time I had service performed at this location. A few months back, a technician at BMW told my insurance company, Progressive Auto, that the bolts that support the engine underneath the vehicle were not made to break in event of a collision leading my insurance company to initially deny my insurance claim after road conditions damaged the undercarriage of my vehicle. After speaking with my service advisor at the time, Mr. Lawson, regarding the issue, he began to talk very negatively and unprofessional to me. I notified Ron Clark, a manager, regarding this as well. In return, Mr. Lawson came to me and apologized for his behavior. I called BMW North America to advise them of the issue. Someone from an executive level of management contacted Checkered Flag at that point and made it very clear that in the event of a collision, those bolts were made to break to prevent the engine from coming towards the driver so they shear off to make the engine compartment drop forward. When I spoke to Mr. Lawson, my advisor regarding this, he became extremely hostile telling me that I should have never gone over his head. Finally, after speaking to several technicians regarding the issue, my insurance accepted the claim after a technician and several members of management retracted the statement, and that I had, indeed, been involved in a collision with the road itself. Never in a million years would I think that, following this ordeal, I could never bring my vehicle back to Checkered Flag. So, back to the current: My service advisor contacted me via phone at approximately 3:20pm that afternoon to indicate that I had simply run out of gas and they put five gallons of gas in the vehicle and the vehicle started right up. She indicated that an oil leak was found, (thru a 100 Point World Class Inspection) in which I knew about prior, and that I could come get the vehicle after the courtesy car wash. After that, I waited until 5:15pm to physically come to the service department to inquire about my vehicle, in which Courtney asked me to have a seat in the waiting room. After twenty minutes, she returns and asks me have I ever seen a red thermostat alert on my dash and showed a picture of it on her iPhone. I advise her that no lights or indicators regarding a thermostat or engine were on in my vehicle, and I asked her if she wanted to see the video on my iPhone of what the car was doing that night it stopped with no gas. I am also attaching that video from which I took of my dashboard that very night because I was trying to send my father an indication of what the vehicle was doing before being towed. (When I was simply out of gas). However, Courtney proceeded to tell me that not only was that light on, but my car was overheating while getting the carwash. I asked her why didn’t the technician advise her of this during his inspection of the vehicle and she stated the vehicle did not have the red alert light nor was it overheating at that time. I asked to speak to the technician and she indicated he was not there. I do not know who worked on my vehicle, but it was obviously someone I made very upset the last time I was at Checkered Flag. I went around and around with Courtney as to why she, the advisor, would notice my car overheating all of a sudden and a light coming on the dashboard, but the technician did not. I also spoke, at length, with Ron Clark, the service manager, who could also not tell me why the vehicle was overheating all of a sudden. Courtney indicated that the vehicle had not been doing this earlier that day. Courtney also took it upon herself to state that it may be the water pump, so I asked her for a quote of that and a new thermostat. The car was towed in for it simply being out of gas after travelling from Washington, DC that night, and no lights were on in the vehicle at the time this service advisor called me to tell me I was out of gas at 3:20pm that afternoon, now, at almost 6:00pm, my vehicle is overheating and powering down in the bay of Checkered Flag BMW. I got less than a block down the road before I pulled over and had the vehicle towed to my home. Ron Clark did indicate he would have the vehicle checked, but at that point, I preferred to let someone else check the vehicle, because my suspicion was that someone at Checkered Flag has manipulated my vehicle already, and I voiced that to him. Today, I had the vehicle towed to Indian River Auto and Transmission at 5225 Indian River Rd Ste C in Virginia Beach, Va. The service advisor stated that four fuses that pushed power to the water pump and coolant system were deliberately removed. Not blown, but physically removed. They stated “When the vehicle was checked, we noticed four fuses were totally removed from panel one and one fuse was blown, disabling the safety feature for the Water Pump, resulting in overloading to the power source. A technician at Checkered Flag deliberately removed my fuses. Immediately prior to having the vehicle towed initially, I had just gotten off the road from Washington, DC at 3am. That is when I thought I had gas but apparently, it read wrong and I was out causing me to have it towed directly to Checkered Flag. I have no doubt in my mind that out of retaliation, my fuses were removed causing significant sabotage to my vehicle. Today, I paid $945.654 for a new water pump, thermostat, and fuses/labor in regards to this incident, paid directly to Indian River Auto and Transmission. I am attaching paperwork of what this vehicle service provider stated occurred with the fuses. I do not feel secure bringing my vehicle back to Checkered Flag in Virginia Beach ever again. After what occurred, I would hope that others read this and the technician that worked on the vehicle be terminated. I can only hope that Checkered Flag would have the decency to refund my money for what occurred as a result of the vehicle being left with them.

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When I first came to checkered flag I was not impressed till I was sent Shawn's way. He was very helpful and made my first car buying experience wonderful.

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When my wife and I visited Checkered Flag BMW, our intentions were to just look at a few vehicles and then "buy when the time was right". Everything changed once we had the good fortune of meeting Shawn Knighten on the lot. Mr. Knighten not only asked all the right questions, he also answered all of ours while providing recommendations and discussing various options that would suit our needs. Mr. Kighten's approach and demeanor (candid, yet professional) was a pleasant surprise that my wife and I place high value upon. Once we returned from the vehicle demonstration ... Read More

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DealerRater - Jan 4, 2014

When my wife and I visited Checkered Flag BMW, our intentions were to just look at a few vehicles and then "buy when the time was right". Everything changed once we had the good fortune of meeting Shawn Knighten on the lot. Mr. Knighten not only asked all the right questions, he also answered all of ours while providing recommendations and discussing various options that would suit our needs. Mr. Kighten's approach and demeanor (candid, yet professional) was a pleasant surprise that my wife and I place high value upon. Once we returned from the vehicle demonstration and test drive with Mr. Knighten, we were completely hooked and knew the salesman, dealership and vehicle were right for us. Checkered Flag BMW took amazing care of us (and our two children, who joined us after school) and worked diligently to complete our transaction based on our schedule-not theirs (we were operating under a time constraint and as previously stated, had not planned to make a purchase). The follow-up care (from Mr. Knighten and Checkered Flag BMW) that I have received since the purchase has been exceptional. My next vehicle purchase will be a no-brainer-I will call Shawn Knighten.

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Typical used car salesman mentality (on a new car lot) hasn't followed through as promised but the sale was made so I assume he doesn't care anymore. Love the car, but I'll go to the dealer on the peninsula for my next one.

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Shawn ensured we had an very pleasant and friendly experience throughout the process. He was helpful, patient and professional. His attitude left us with a high feel good factor ! Overall, I appreciated that we were not overly pushed around; everyone listened to us. At the end of the day we left with a car in a higher price range than initially intended.. Price was a little high due to the numerous options. Not unusual with BMW.

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We came in looking for a nice care, but not sure of which brand we really wanted. Shawn took us for a test drive that left us with no question what we were going to buy. He made everything very easy for us. We even had our 8 year old son with us, which was not an issue at all. Highly recommend this dealership and this salesman!

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Brett is extremely knowledgeable on how cars are engineered and "wired", especially the BMW brand. He never belittled other brands I mentioned to be considering, but stuck to the facts and let the car do the talking. Most importantly, when I described exactly what I was looking for, he LISTENED. He never tried to up-sell me. He made me feel very "at home" at the dealership, giving me a tour of the total facility so I would know what to expect when coming in for my first service appointment. If you want to work with the ... Read More

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DealerRater - Nov 6, 2013

Brett is extremely knowledgeable on how cars are engineered and "wired", especially the BMW brand. He never belittled other brands I mentioned to be considering, but stuck to the facts and let the car do the talking. Most importantly, when I described exactly what I was looking for, he LISTENED. He never tried to up-sell me. He made me feel very "at home" at the dealership, giving me a tour of the total facility so I would know what to expect when coming in for my first service appointment. If you want to work with the best in the business, go to Checkered Flag BMW and ask for Brett!

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Thanks David for everything. The easiest car shopping we've ever had. I love the mini so much that I will be advocating and will send anyone interested to you for sure.

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I recently bought my 2011 BMW 335i from Scott Weseleskey at Checkered Flag BMW. Scott had an easy going professional demeanor that made doing business a pleasure. I highly recommend Scott as the Client Advisor to see when shopping for a BMW at Checkered Flag. Scott and Danene Taylor (Financial Director) worked with me on getting the car I wanted, at a great interest rate! - Then to follow that up, called me to inform me that I qualified for an even lower rate!! Overall, I'm very satisfied with the client service and treatment while going over the numbers, and ... Read More

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DealerRater - Oct 15, 2013

I recently bought my 2011 BMW 335i from Scott Weseleskey at Checkered Flag BMW. Scott had an easy going professional demeanor that made doing business a pleasure. I highly recommend Scott as the Client Advisor to see when shopping for a BMW at Checkered Flag. Scott and Danene Taylor (Financial Director) worked with me on getting the car I wanted, at a great interest rate! - Then to follow that up, called me to inform me that I qualified for an even lower rate!! Overall, I'm very satisfied with the client service and treatment while going over the numbers, and finalizing this, my household’s sixth Checkered Flag vehicle purchase.

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My family has owned mini coopers for at least 7 years and have been very happy with the customer service that have received each time. I specifically came in looking to trade my 2008 mini cooper for a newer used model, but walked out with an excellent deal on a brand new 2013 mini cooper. David Bennet was the salesman that helped me. He stayed after the dealership closed just to be sure I was taken care and that I was setup for success. Daneen Taylor was also very awesome, friendly, and really got me the best deal for my budget. People have ... Read More

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DealerRater - Sep 30, 2013

My family has owned mini coopers for at least 7 years and have been very happy with the customer service that have received each time. I specifically came in looking to trade my 2008 mini cooper for a newer used model, but walked out with an excellent deal on a brand new 2013 mini cooper. David Bennet was the salesman that helped me. He stayed after the dealership closed just to be sure I was taken care and that I was setup for success. Daneen Taylor was also very awesome, friendly, and really got me the best deal for my budget. People have complimented on my mini and I tell them about these cars, why they are the best cars out there, and the dealership that I bought it from. I will continue to send future customers to this dealership and without a doubt will continue to purchase my vehicles through this dealership! Thanks for the outstanding customer service - I love my mini cooper!

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The overall experience of buying my Mini has been just great. The most important factor has been the extraordinary friendliness of the salesperson (Lee Neese), He was very helpful all the time, guiding us throughout the process and providing us with good honest advice and, at the same time, trying to accomodate our intentions to the actual possibilities of the dealership. Thanks a lot..

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Our experience with Shawn Knighten was outstanding. He was very informative, kind and patient with us while we were going through our decision-making process. Although we have not bought a vehicle as of yet, we will be making our purchase with Shawn. We are very appreciative to him for his patience as we (myself especially) can be hard to please! We would recommend him to our family and friends.

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I had a great experience !! I will be a returning customer. The team was very professional and a joy to work with. Communication was great and the price was too.

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Shawn was great. He went above and beyond in making certain our leasing experience was smooth. The test drive was awesome! Give Shawn a raise!

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The absolute best car buying experience I've ever had. From the time I entered the dealership until I left the experience was great. The receptionist was great, the finance representative was great. The manager was great and Stephen the salesman was absolutely wonderful. I highly recommend this dealership. There was no price haggling which I appreciate above all. This is the way to sell cars and Checkered Flag BMW is a premier dealership and is the perfect model for how to do business properly. Everyone was nice and friendly as well as professional. I can't praise them enough ... Read More

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DealerRater - Aug 24, 2013

The absolute best car buying experience I've ever had. From the time I entered the dealership until I left the experience was great. The receptionist was great, the finance representative was great. The manager was great and Stephen the salesman was absolutely wonderful. I highly recommend this dealership. There was no price haggling which I appreciate above all. This is the way to sell cars and Checkered Flag BMW is a premier dealership and is the perfect model for how to do business properly. Everyone was nice and friendly as well as professional. I can't praise them enough and I will definitely send everyone I know there way as well as consider them first for any future car purchases.

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I really enjoyed working with Scott. He was very professional and not pushy! He worked to find me the vehicle I wanted and ended up ordering one. He kept me informed at each stage of the production. He was very prompt in answering my emails and/or phone calls. Once the car came in, he went over all the features with me and has kept in touch in case I have any questions. It was a pleasure working with him and I would recommend him to others.

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Very pleasant sales experience with Mike Kulp. Very responsive and knowledgable. Average time for response to my queries was less than half a day. The dealership allowed me to test drive two different vehicles. Without this flexibility, I am sure we may have selected a vehicle that didn't meet our needs. So hats off to CF for this no hassle opportunity to make the correct decision. Easy negotiation and then just a little patience waiting for delivery from South Africa. Its past the break in point and I am still impressed with the gas mileage coming from such a ... Read More

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DealerRater - Aug 19, 2013

Very pleasant sales experience with Mike Kulp. Very responsive and knowledgable. Average time for response to my queries was less than half a day. The dealership allowed me to test drive two different vehicles. Without this flexibility, I am sure we may have selected a vehicle that didn't meet our needs. So hats off to CF for this no hassle opportunity to make the correct decision. Easy negotiation and then just a little patience waiting for delivery from South Africa. Its past the break in point and I am still impressed with the gas mileage coming from such a powerful car. Took a 600 mile trip this weekend and there are too many superlatives to list. Going over Afton mountain at night I didn't even notice the changes in elevation or turns. The car is powerful, tracks straight and true and provides a level of confidence I have never felt in a car before.

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Scott was OUTSTANDING! He bent over backwards for 5+ hours locating cars all over the country for us only to have us drive off the lot with one! Then he took the time to go over the vehicle when he should have been home with his family...OUTSTANDING DEDICATION TO CUSTOMER SERVICE!

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Brian made our buying experience very comfortable and was an outstanding. We will definitely recommend checkered flag to our colleagues. We are looking forward to buying more vehicles from checkered flag.

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BEST TEST DRIVE EVER......Shawn took me on the test drive of my life. Extremely knowledgeable of the brand and his customer service was amazing. I had the feeling that I was sitting down with an old friend. He made me feel comfortable about my decision on my first car. I would highly recommend anyone in the market for a BMW to see Shawn.

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The total experience with Shawn and Checkered Flag BMW was great and I would highly recommend both to anyone! Shawn was very helpful, professional and courteous and answered all of our questions regarding the new car.

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About a week ago I bought my ninth new bmw from checkered flag bmw. Brett Shopsin sold me the bmw. He is a great salesman. The finance manager, named Jimmy Johnson, gave me a good deal on my 528I bmw. The more cars that you buy from checkered flag bmw the better the deal. BMW is the best car made in America. These cars are so durable that you can't tear them up. When I traded my 2012 in on a 2013 I got a great clearance price. The BMW service is better than Phillips Mercedes and Lexus. I have owned ... Read More

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DealerRater - Aug 11, 2013

About a week ago I bought my ninth new bmw from checkered flag bmw. Brett Shopsin sold me the bmw. He is a great salesman. The finance manager, named Jimmy Johnson, gave me a good deal on my 528I bmw. The more cars that you buy from checkered flag bmw the better the deal. BMW is the best car made in America. These cars are so durable that you can't tear them up. When I traded my 2012 in on a 2013 I got a great clearance price. The BMW service is better than Phillips Mercedes and Lexus. I have owned a lexus and a Mercedes. BMW has a no maintenance policy which saves you thousands of dollars over a four year period. Mercedes cars are inferior to the BMW. I get forty miles per gallon from my 528I BMW. As long as I am living I will buy a BMW before I buy any other brand. You get more car for your money when you buy BMW. Pound per pound BMW has the best cars in America.

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Shawn was great from the moment I walked into the door until a few hours later when I drove home in my new car. He was very knowledgeable and encouraged a thorough test drive to make sure I got what I wanted. He has also been easy to get in contact with after the sale. I highly recommend you seek him out if you're in the market for a BMW.

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Most stress free car buying experience ever ! The staff at Checkered Flag BMW went out of their way to ensure that the entire process was conducted in a positive and professional manner. Thank you to Shawn Knighten and Jimmy Anderson. Sincerely ,LTC Owen E McKay IV (Ret) and Karly McKay

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Shawn Knighten, Client Advisor, provided the best test drive that I have ever experienced. It is obvious that he that he knows the specs and knows exactly what the car can do. Jimmy Anderson, Sales Manager, made you feel like they were going to work hard to find the car that you want. Great atmosphere. Great people.

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Great buyer experience! Everyone was very concerned with making sure all logistics were handled before I arrived to purchase. This helped to establish the relaxed mode on the day of prchase. They were all very relaxed and helpful.

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Shawn is a definite asset to the BMW dealership. You can tell he truly enjoys the cars that he sells and his enthusiasm is catching. My husband and I were looking for one car but had two different approaches. He wanted fun, I wanted practical and comfortable. Shawn knew our car right away when we described what we were looking for. It was probably the most fun we've ever had car shopping and we've bought 5 cars in the last 3.5 years, so we definitely have experience! I'm already considering another BMW because of the service we received during ... Read More

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DealerRater - Jul 18, 2013

Shawn is a definite asset to the BMW dealership. You can tell he truly enjoys the cars that he sells and his enthusiasm is catching. My husband and I were looking for one car but had two different approaches. He wanted fun, I wanted practical and comfortable. Shawn knew our car right away when we described what we were looking for. It was probably the most fun we've ever had car shopping and we've bought 5 cars in the last 3.5 years, so we definitely have experience! I'm already considering another BMW because of the service we received during this last sale.

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I 'm a return purchase customer and I have come to enjoy the straight talk I get from Michael Kulp. The car kinda sells itself and is a pleasure to drive. Takes a little while to get through the manual, but the ride and experience are quite worth it. I look forward to our continueing relationship.

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This was a first class experience. Shawn Knighten the salesman was personable and knowledgeable. The sales manger made sure I was being treated right and was there for any of my needs as well. Bravo Checkered Flag! I'm looking forward to many satisfying miles in my new BMW 535i.

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David Bennett, our salesperson, did an amazing job of making the entire process as enjoyable as possible. Even when the computer systems slowed the sales' process, David and Brian Fellini did everything they could to ensure we were comfortable and kept aware of the systems' status. They also took this opportunity to ensure we knew every nuance of our new MINI. If you're interested in purchasing a MINI, I highly recommended both David and Brian. They are both extremely knowledgeable of their brand, and provide exceptional customer service, which is all too often missing in today's business world! ... Read More

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DealerRater - Jul 1, 2013

David Bennett, our salesperson, did an amazing job of making the entire process as enjoyable as possible. Even when the computer systems slowed the sales' process, David and Brian Fellini did everything they could to ensure we were comfortable and kept aware of the systems' status. They also took this opportunity to ensure we knew every nuance of our new MINI. If you're interested in purchasing a MINI, I highly recommended both David and Brian. They are both extremely knowledgeable of their brand, and provide exceptional customer service, which is all too often missing in today's business world! If David didn't know the answer to any of our numerous questions, he knew exactly who to contact to get us the correct answer. This was by far our most enjoyable car buying experience. We never felt pressured by any of the Checkered Flag MINI staff, and they genuinely seemed excited for us! Thanks again for the amazing experience; I'm sure we'll be back for another MINI when it's time to replace my wife's Cooper S convertible!

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